Shipping Policy

This Shipping Policy applies to all orders placed through premiumkits.co.uk within the United Kingdom.
By placing an order with Premium Kits, you agree to the terms and conditions outlined below.

A. Shipping Costs

Free shipping on all orders within the United Kingdom.
Free return shipping is also included for all eligible returns.

We are committed to providing clear, transparent pricing — no hidden fees at checkout.

B. Transit, Handling & Order Cut-Off Time

To ensure fast and reliable delivery, we’ve outlined our order timeline below:

Order Cut-Off Time: 2:00 PM (GMT, London).
Orders placed after this time are processed on the next business day.
Handling Time: 1–2 business days (Monday to Friday) before dispatch.
Transit Time: 2–4 business days (Monday to Saturday) via Royal Mail.

You will receive an email confirmation with tracking details once your order has been shipped.

C. Delivery Terms

We use Royal Mail exclusively for all deliveries within the UK.
This ensures that every order is tracked, reliable, and delivered on time.

Tracking information will be sent to your registered email once your order leaves our facility.

D. Change of Address

If you need to update your delivery address, please contact us within 24 hours of placing your order at support@premiumkits.co.uk.

Once an order has been dispatched or is in transit, we are unable to change the delivery address.

E. Order Cancellations

If you change your mind before your order has been dispatched, please contact us immediately.
If your order has already shipped, you may return it once received — please see our Return & Refund Policy for full instructions.

F. Parcels Damaged in Transit

If your parcel arrives damaged, please follow these steps:

If possible, refuse the delivery and notify us right away.
If you’ve already accepted the parcel, please email us at support@premiumkits.co.uk with photos of the damaged packaging and product.

We’ll arrange a replacement, exchange, or full refund at no extra cost to you.

G. International Orders

At this time, Premium Kits ships exclusively within the United Kingdom.
We do not currently offer international shipping.

H. Tracking Information

Once your order has been dispatched, you’ll receive a confirmation email containing your Royal Mail tracking number.
You can use this to monitor your delivery’s progress directly through the Royal Mail website.

I. Delivery Delays

While we strive for timely delivery, delays may occasionally occur due to weather, postal disruptions, or other factors beyond our control.
If your delivery is delayed, please contact our support team, and we’ll assist you promptly.

J. Contact Information

For any shipping-related questions or concerns, please contact our customer support team:

Premium Kits
📍 Address: 5 Green St, London W1K 6RW, United Kingdom
📧 Email (Preferred Contact): support@premiumkits.co.uk
📞 Phone: +44 2073 055410
🕘 Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)