Return & Refund

Thank you for shopping with Premium Kits.
We want you to be completely satisfied with your purchase.
This policy explains how returns, exchanges, and refunds are handled for all orders placed through premiumkits.co.uk.
It applies to orders shipped within the United Kingdom.

A. 30-Day Return Window

We offer a 30-day return period starting from the date you receive your order.

To qualify for a return:

Items must be in their original condition, unused, undamaged, and with original packaging.
All items are eligible for return — we do not sell final sale items.
Returns are accepted for both defective and non-defective products.

B. Return Process

To initiate a return, simply:

Contact our support team at support@premiumkits.co.uk.
We will provide a free downloadable Royal Mail return label and detailed return instructions.
Securely package your item and ship it using the provided label.

⚠️ Items sent back without first contacting our support team will not be accepted.

C. Damaged, Incorrect, or Faulty Items

Please inspect your order upon delivery and contact us immediately if:

The item is defective, damaged, or
You received the wrong product

We’ll promptly arrange a replacement, exchange, or full refund at no additional cost to you.

D. Exchanges

We gladly accept exchanges for:

Damaged or faulty items
Incorrect products received

To request an exchange, please email us at support@premiumkits.co.uk.
We’ll provide return instructions and ensure your replacement is processed as quickly as possible.

E. Restocking Fees

We do not charge any restocking fees on returns or exchanges.
All returns and exchanges are completely free of charge.

F. Refunds

Once your return is received and inspected:

If approved, your refund will be issued to your original payment method (PayPal).
Please allow up to 7 business days for the refund to be processed.
Depending on your bank or PayPal, posting time may vary slightly.

We’ll email you a confirmation once your refund has been processed.

G. Return Shipping & Costs

Return Method: By mail (via Royal Mail)
Return Label: Free downloadable label provided via email
Customer Cost: Free (no shipping charges)
Refund Processing Time: Up to 7 business days
Restocking Fee: £0 (none)

H. Contact Information

If you have any questions about your return or refund, our team is happy to assist.

Premium Kits
📍 Address: 5 Green St, London W1K 6RW, United Kingdom
📧 Email (Preferred Contact): support@premiumkits.co.uk
📞 Phone: +44 2073 055410
🕘 Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)