Return & Refund

At Premium Kits, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.

Return Policy

  • Return Window: You may return items within 30 days of delivery.

  • Eligible Products: Returns are accepted for both defective and non-defective items.

  • Exchanges: We accept exchanges within the same 30-day period.

  • Final Sale: We do not sell final-sale items, so every product you purchase is returnable.

How to Return

  • Method: Returns can be made by mail.

  • Return Label: A free return shipping label will be provided. You can download and print it from your return confirmation email.

  • Cost: There are no return shipping fees and no restocking fees.

Refunds

  • Refund Method: Refunds are issued to your original PayPal payment method.

  • Processing Time: Once we receive your returned item, refunds are processed within 7 days.

  • Condition: Items must be returned in their original condition to qualify for a full refund.

Shipping Details for Returns

We use Royal Mail for all return shipments. Please allow standard shipping times for your return to reach us.

Need Help?

If you have questions about returns or refunds, our support team is here to help.