FAQ

Frequently Asked Questions (FAQ) | Premium Kits

Welcome to the Premium Kits FAQ page.
Here you’ll find answers to our most common customer questions about orders, shipping, returns, and more.

1. Where is Premium Kits located?

We are based in the United Kingdom.
Store Address:
Premium Kits
5 Green St, London W1K 6RW, United Kingdom

2. What is Premium Kits’ return policy?

We accept returns within 30 days of delivery for both defective and non-defective products.
Here’s a summary of our policy:

Return Window: 30 days from delivery
Return Shipping: Free (via downloadable Royal Mail label)
Restocking Fees: None
Refund Processing Time: Within 7 business days after receiving the returned item
Exchanges: Accepted for eligible items

For full details, please visit our Returns & Refunds Policy page.

3. How long does shipping take?

We ship all orders within the United Kingdom via Royal Mail.

Handling Time: 1–2 business days
Shipping Time: 2–4 business days after dispatch
Order Cut-off: 2:00 PM GMT (orders placed after are processed the next business day)

You’ll receive a shipping confirmation email once your order has been dispatched.

4. Will I receive an order confirmation email?

Yes. As soon as your order is placed, you’ll receive an automatic confirmation email with your order details.
Once your package ships, we’ll send a second email with your Royal Mail tracking information.

5. How do I return an item?

To start a return, simply email our support team at support@premiumkits.co.uk.

We’ll provide you with a free downloadable Royal Mail return label.
Print it, attach it securely to your return package, and drop it off at any Royal Mail location.

Once your return is received and inspected, we’ll process your refund within 7 business days.

6. Are there any exclusions or final sale items?

No — all our products are eligible for returns and exchanges within the 30-day window.
We do not have final sale or non-returnable items.

7. What payment methods do you accept?

We currently accept PayPal only for all transactions.
This ensures fast, secure, and protected payments through encrypted checkout.

8. Where do you ship?

We currently ship within the United Kingdom only.
We do not offer international shipping at this time.

9. How do I subscribe to Premium Kits emails?

You can sign up for our newsletter directly on our website.
Subscribers receive early access to new arrivals, exclusive offers, and style updates from our latest sport shirt collections.

10. How can I contact customer support?

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Email (Preferred Contact): support@premiumkits.co.uk
Phone: +44 2073 055410
Address: 5 Green St, London W1K 6RW, United Kingdom

We respond to all emails within one business day.

FAQ